Site Information

Shipping and Returns

Shipping Policy:

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Please submit a message to us if you would like to discuss international ordering options.
 
All merchandise ordered from our site is shipped FOB Destination. Risk of loss and tittle are transfered to the purchaser upon reciept of the merchandise from carrier.
 

Return Policy:

Unused products may be returned within 30 days of purchase for a refund, minus shipping and handling. All boxes, packaging materials, and accessories must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship any returned item in a box other than the display box of the item. Used or damaged equipment may not be returned. No credit will be issued for damaged or missing items not reported within 24 hours of receipt of shipment.

If returning a product, please include a detailed explanation regarding the reason for return. In addition, clearly mark the outside of the shipping container with RMA#xxxxxx (where "x" is your invoice number). Returns may be sent to the address found on your invoice. After 30 days, a 20% restocking fee applies.
 
** Please call 866-451-2257 before returning products as some units may need an RMA number in order to be returned**
 
 
Return Address:
Mid-State Instruments

ATTN: RMA XXXXX
3547 South Higuera St. Unit B.
San Luis Obispo, CA 93401